Chronopost Tracking

Chronopost provides parcel tracking services in Italy, France, Morocco, Germany, Portugal, and other international locations. Customers enter a unique code on the company’s website or regional portals to monitor shipments. Each tracking ID generates updates on delivery stages, from pickup to final handover. Regional sites like Chronopost Italia or Chronopost France offer localized support and language options. Users in Italy can contact customer service via phone, email, or local offices for assistance with lost parcels or documentation.

Tracking issues often arise from incorrect codes, delayed scans, or system synchronization lags. Refreshing the portal or waiting a few hours typically resolves delayed update errors. For persistent problems, customers verify the code format and cross-check it with sender confirmation details. Chronopost Express and standard services share similar tracking processes but differ in delivery timelines. Partners like BRT and DPD handle final-mile deliveries in specific regions, with tracking synchronized through Chronopost’s platform.

International shipments may require customs clearance updates, visible in the tracking history. The system flags pending actions, such as duty payments, to prevent delivery halts. Customers in Morocco, Germany, or Portugal follow the same process, with regional offices managing local logistics. Third-party collaborations, such as with Colissimo or La Poste, extend visibility for cross-border shipments without disrupting tracking consistency.

Contact

Head Office Address
3 Boulevard Romain Rolland, 75014 Paris, France

Customer Service Phone Numbers

• Individuals: 09 69 39 13 91 (local rate) – Monday to Friday 08:00–19:00, Saturday 08:00–12:00
• Businesses: +33 8 25 80 18 01 (€0.20/min + local charge) – Monday to Friday 08:00–19:00, Saturday 08:00–12:00

Customer Service Email
[email protected]